Legal
Privacy Policy
How we collect, use, protect, and disclose your information — including the sensitive data we handle as a workforce-compliance partner.
Effective Date: June 2026
This Privacy Policy is provided as a general template and should be reviewed and approved by qualified legal counsel before launch to ensure it accurately reflects Patriot Safety & Services' actual data practices and complies with all applicable federal and state laws.
Introduction
Patriot Safety & Services ("Patriot," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, communicate with us, or use our workforce-compliance services — including drug and alcohol testing, background screening, occupational health, and third-party administration.
Because of the nature of our work, we routinely handle sensitive personal information, including drug and alcohol test results, background-check data, and information regulated under the federal Fair Credit Reporting Act (FCRA). We treat this information with a heightened standard of care, and our handling of it is governed by applicable federal and state law in addition to this policy.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
Information We Collect
We collect information you provide directly to us, information generated through the delivery of our services, and information collected automatically when you interact with our website.
Categories of information we may collect include:
- Contact and identity information — name, employer, job title, mailing address, email address, and phone number.
- Donor and identification details required for testing — date of birth, government-issued identification, and identifiers required to administer regulated testing programs.
- Drug and alcohol testing information — collection records, chain-of-custody documentation, laboratory results, and Medical Review Officer (MRO) determinations.
- Background-screening information — criminal history, motor vehicle records, employment and education verification, and other consumer-report data obtained with appropriate authorization.
- Occupational health information — examination results, fitness-for-duty determinations, and related medical documentation, where applicable.
- Account and transaction information — service requests, billing details, and correspondence with our team.
- Website usage information — IP address, browser type, device information, pages viewed, and similar data collected through cookies and analytics tools.
How We Use Your Information
We use the information we collect to operate, deliver, and improve our services, and to meet our legal and regulatory obligations.
Specifically, we use information to:
- Provide drug and alcohol testing, background screening, occupational health, and compliance-administration services requested by an employer or authorized party.
- Administer regulated programs in accordance with applicable DOT, FCRA, state, and federal requirements.
- Communicate with you about services, requests, scheduling, and results.
- Verify identity and maintain chain-of-custody and recordkeeping integrity.
- Process payments and manage our client relationships.
- Maintain the security of our systems and prevent fraud or misuse.
- Comply with legal obligations, respond to lawful requests, and enforce our agreements.
Drug-Testing & Background-Screening Data Handling
Drug and alcohol test results, background-check reports, and occupational health records are among the most sensitive categories of information we handle. We collect and process this information only as authorized — typically at the request of an employer or other permissible-purpose party, and with appropriate consent or legal authority.
Drug and alcohol testing results are processed through certified laboratories and reviewed by a qualified Medical Review Officer before being reported. Background-screening reports are prepared and furnished in accordance with the Fair Credit Reporting Act and applicable state consumer-reporting laws.
Access to this information is restricted to authorized personnel and recipients with a legitimate need to know. We do not sell sensitive personal information, and we do not use test results or screening data for any purpose beyond the regulated and authorized purposes for which they were collected.
Disclosure to Third Parties
We do not sell your personal information. We disclose information only as necessary to deliver our services, comply with the law, or as otherwise described in this policy.
We may share information with the following categories of recipients:
- Employers and authorized requesters who engaged our services and have a permissible purpose to receive results.
- Consortia and Third-Party Administrators (TPAs) that administer regulated testing pools on behalf of employers.
- Medical Review Officers (MROs) who review and verify drug and alcohol testing results.
- Certified collection sites and laboratories that perform specimen collection and analysis.
- Consumer-reporting and verification partners that supply background-screening data under the FCRA.
- Service providers that support our operations, such as IT, hosting, and payment processors, under appropriate confidentiality obligations.
- Government agencies and regulators where required by law, regulation, subpoena, or other lawful process.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. These measures include access controls, secure storage of records, restricted handling of sensitive data, and confidentiality obligations for personnel and partners.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to safeguard your own credentials and to contact us promptly if you believe your information has been compromised.
Your FCRA Rights
When we furnish or facilitate consumer reports for employment-screening purposes, your rights are protected under the federal Fair Credit Reporting Act (FCRA) and applicable state law.
Among other protections, you generally have the right to:
- Be informed if information in your file has been used against you in an employment decision.
- Receive a copy of the report furnished about you upon request.
- Dispute information you believe is incomplete or inaccurate.
- Have inaccurate or unverifiable information corrected or removed.
- Provide authorization before a background report is obtained for employment purposes.
For a complete summary of your rights, please refer to the Consumer Financial Protection Bureau’s "A Summary of Your Rights Under the Fair Credit Reporting Act." To exercise a dispute or request a copy of a report, contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal, regulatory, and recordkeeping obligations, to resolve disputes, and to enforce our agreements. Regulated testing and screening records are retained for the periods required by applicable DOT, FCRA, and other legal requirements.
When information is no longer required, we dispose of it securely in a manner appropriate to its sensitivity.
Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will revise the effective date below and post the updated policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to dispute information in a consumer report, please contact us:
Phone
(432) 253-8958Mailing Address
Patriot Safety & Services
201 E Michigan Ave
Midland, TX 79701